Informations on returning a product send to you by
Frankly Art Studio

General return policy

Generally, orders cannot be revoked & delivered art prints cannot be returned as they are tailor made products, individually finished according to your preferences and cut according to your specifications.


Return policy for damaged products

You have the right to return the product & will receive replacement in case the delivered product is damaged.

Please always check your delivery for any damages in the presence of the delivery person. If you notice damage, you should refuse receipt. Then, please contact our customer service immediately, so that they can order a replacement. To allow a quick handling of the situation, it is helpful if you can e-mail our customer service photographic documentation of the damage. If you have already received the work before you notice damage, please contact our customer service as soon as possible. Please keep the original packaging in case a return is necessary. You can contact our customer service here.

Goods that can be returned as packages must be returned at our risk. Please ensure the work is packaged appropriately and that it is well protected. Ideally, use the original packaging in which the item was delivered, including all protective material.

Goods that cannot be returned as packages will be picked up from your address.

If you are unable to return the goods provided in full or in part, or only in an impaired state, you may be required to provide compensation for the loss in value.