Frequently Asked Questions customers have before buying fine art from
Frankly Art Studio

No not all pictures are limited.

If a picture qualifies for a limited edition it will be indicated in the product description and you can see how many prints are still available.

You have the right to return the product & will receive replacement in case the delivered product is damaged.

Please always check your delivery for any damages in the presence of the delivery person. If you notice damage, you should refuse receipt. Then, please contact our customer service immediately, so that they can order a replacement. To allow a quick handling of the situation, it is helpful if you can e-mail our customer service photographic documentation of the damage. If you have already received the work before you notice damage, please contact our customer service as soon as possible. Please keep the original packaging in case a return is necessary. You can contact our customer service here: contact.

Goods that can be returned as packages must be returned at our risk. Please ensure the work is packaged appropriately and that it is well protected. Ideally, use the original packaging in which the item was delivered, including all protective material.

Goods that cannot be returned as packages will be picked up from your address.

If you are unable to return the goods provided in full or in part, or only in an impaired state, you may be required to provide compensation for the loss in value.

Generally, orders cannot be revoked & delivered art prints cannot be returned as they are tailor made products, individually finished according to your preferences and cut according to your specifications.

No, you are not eligible for discounts on high value purchases in the online store.

If you like to negotiate a discount on a high value purchase please contact our office.

Yes, all prints send with DHL or UPS are insured during the time of delivery.

It will depend on where your delivery address is.

If you order within Europe you have to allow for 10 days.

Oversea delivery will take up to 3 weeks.

All prints will be send with DHL or UPS.